FAQ

Q: How do I order a product?

Simply choose the product you want to purchase and follow the steps below:

Step 1: Register or log in to your account (registration is required to receive order information)

Step 2: If you want to add products to your cart, click on 'Add to Cart' with the quantity you desire.

Step 3: To check your items, click on the 'cart' icon in the upper right corner of the page.

Step 4: If you have a related 'Promo Code', enter it and click 'Apply'. The changes will take effect once you successfully enter the code.

Step 5: Click on 'Payment' Your order will appear for you to review.

Step 6: Fill in your personal details, shipping address, and contact number completely (fill in the information in Thai). Then select your preferred shipping method and payment option. After that, click 'Continue' to proceed with the payment.

Step 7: You will receive a confirmation email shortly after you successfully place your order.

 

Q: How can I track my order status?

Once your order has been confirmed, you will receive an order confirmation summary via email, including the following information:

- Purchase order number

- Order date

- List of ordered items

- Total order amount

If you did not receive this confirmation email (and you have checked your spam), it is possible that your order was not successful. You can add Line to contact the admin for verification at Line @laneigeth.

 

Q: How can I track the delivery status?

"Once your order has been processed for shipping, you will receive a shipping confirmation email. In this email, you will find the tracking number for your package. By clicking the link to the shipping company's website and entering the tracking number, you can track your package. The package is shipped by Flash Express."

 

Q: How do I cancel my order?

  • You can cancel your order only when the order is still in the processing status. You can contact the admin via Line @laneigeth to request a cancellation.
  • In the event that the related products have been packed or shipped, you will not be able to cancel the order. However, after receiving the products, you can still cancel the order according to the return policy.

 

Q: If I order the wrong item, how can I correct the order?

Product Exchange Policy:

  • Please contact us via LINE by adding LINE ID: @laneigeth. Please specify your order number, details, and the reason for the product exchange you wish to make.
  • The product must be in its original condition (the product must be sealed and not used) within 14 days after you receive the product. Please pack those items well and return them to ensure that they arrive safely in normal condition.
  • The customer shall be responsible for the shipping costs, except in cases where the return is due to an error on the part of the company.
  • In the case of wanting to return a product, the company will only accept returns for products that have caused irritation or allergic reactions. If this issue occurs, please contact the company to verify and investigate the facts of the problem. Products that have caused irritation or allergic reactions must have been used no more than 20% and a medical certificate from a hospital doctor is required. The company is willing to exchange the product or refund your money.
  • In the event that the company needs to refund you, the company will take 15-30 business days after considering and approving the refund request for the product.

The company does not accept exchanges/returns in the following cases:

  • Products purchased from other channels
  • Products that have been opened or used (excluding allergic reactions)
  • Products that are damaged or damage resulting from inappropriate packaging, which comes from customer returns.
  • The customer does not return the product, the receipt, the promotional items, and/or other items of the product back to the company.
  • The customer did not return the product to us within 14 days after the date of receipt.

 

Q: How can I contact the admin?

You can add Line to contact the admin for inquiries about various details at Line @laneigeth.